PagerDuty + Quantum Metric benefits
- Notify on-call responders based on alerts sent from Quantum Metric
- Enable on-call responders to instantly quantify the business impact of the incident
- View the actual user experience of the segment of impacted customers
How it works
You are able to add a webhook to an existing alert or simply create a new Alert.
- On the Alerts view, click Create Alert and step through the builder.
- On the Notify Team step, you will be asked to select how you would like to be notified when an alert triggers. You will have the pre-existing email option along with the ability to create a webhook. Click Set up.
- In the next step, you have the ability to create a new webhook. Click Create Webhook.
- In the next step, you will create a webhook that can be used on multiple alerts. Once created, you will have the ability to re-use this webhook.
- Complete the fields to describe your webhook and specify if you want to rate limit the notification.
- Next, choose PagerDuty from the list of pre-configured webhook templates
We provide a pre-configured template to PagerDuty and recommendations for what to send. Full documentation for their API can be found here
You will need to obtain an API key and PagerDuty Integration Key. Contact your administrator for key access. Once you have the API key and PagerDuty Integration Key, you can enter it in the authorization header next to the Authorization key and add the PagerDuty Integration Key in the payload for the "routing_key"
Power User Tip: PagerDuty uses the "dedup_key" key as a reference to manage which incidents to resolve/close when the incident ended. The template includes an alert id specific to Quantum Metric. If you have incidents created that are not resolving within PagerDuty, review the "dedup_key" key matches in the incident triggered and ended details.
Feel free to customize the payload using the available Template Variables.